Bulk Update of Knowledge Articles using List Editor

[Janelle3]

Hi,

I have had a few examples recently where I've needed to bulk update knowledge articles - for example changing Category and Valid To dates on dozens of articles. At the moment the only way for me to do this is manually one by one, or submitting a request to the Dev team to write a script.

For several other record types - such as Change Requests - I am able to bulk update through the List Editor. As described here: https://docs.servicenow.com/bundle/quebec-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html

I don't seem to be able to to bulk update through the list editor for knowledge articles. Does anyone know if this can be turned on and if so, how?

I can understand why the decision may be made not to allow bulk-updates of the fields that require checking out and re-publishing the article. However, changing the Valid-To date does not require checking out the article and it would be handy to bulk-update it.

Thank you!

Janelle

[Janelle3]

Thank you Allen, I haven't been able to check whether this works yet as I have a long list of things I need to request admin help with. I won't forget your assistance and will mark this as correct if/when I'm able to follow the steps - thank you again!

[Allen Andreas]

Hi Janelle,

Just wanted to check in on this and see how you're doing.

Did this end up helping guide you Correctly?

Please mark as Correct, if so.

Thanks and take care! 🙂

[Craig Tinsley]

Good morning, Allen. I know that this topic is a bit "long in the tooth", but I think ACLs have changed since Quebec. We are now on WashingtonDC, and I can locate the setting List Control setting you speak of; however, this did NOT fix it. I've got ~1500 knowledge articles that need the Ownership Group changed, so I could *really* use list edit capabilities. TY! 

[Nicholas_Gann]

I'm guessing the articles you want to modify are published? I've looked at an OOTB Washington DC instance and even as an admin I cannot modify attributes on list view for published KAs. I can do so for draft articles. This is after changing the list edit settings as described above. When turning on ACL debugging I can see that I fail the general write permissions evaluation.

Looking at the code i can see there is a reference to a kb_knowledge_update page which might allow this to be done but a studio search doesn't suggest this page exists. Someone else might know about this.

The only remaining non-script way I'm aware you could do this via is using Easy Import but you will need an admin to create and load the template. You might be out of luck if you're wanting to do this without the assistance of your admin team

[Craig Tinsley]

Good call, Nicholas_Gann .. You were spot-on - when I modified the list control, I could modify the Ownership Group field for <EMPTY> items, BUT not if they already contained a value. Import sounds like an option - I'm also thinking about some type of batch script update... I'll keep digging .. TY!