Can anyone provide some information about the languages for top queries?
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‎08-08-2024 09:11 AM
I'm trying to understand the AI Search Analytics dashboard. I've looked through the documentation and found this helpful knowledge article. However, when drilling down into the top queries, I see that many of the top queries are not English. While we have a global population, many of our knowledge articles are not translated, so the language of the top queries doesn't seem to be adding up. Can someone provide a further explanation?
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‎12-17-2024 01:55 AM
I think we need more information. Do you suspect you have a big population of people searching for information in Spanish and not getting any results because you don't actually have any Spanish articles? Have you set a fall-back language?
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‎12-17-2024 04:49 AM
I would recommend opening a HI ticket. We have a similar issue with the OOB reporting where top queries were returning the wrong language. We have been working with ServiceNow for some time to try and solve this issue.
