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09-19-2024 08:20 AM
Hello,
When it comes to Authors who have moved on (whether it be to another team or another company), what have you been doing?
What have you been doing with the Author field?
Have you been updating it? Changing it to another user? Leaving it be?
Thank you!
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12-17-2024 01:52 AM
OOTB the author field isn't on the knowledge template because SN expect the author to not change and to be a historical representation of who wrote the article. It's worth noting that OOTB the original author remains subscribed to their articles even if they have moved on to another role. Changing the author does not unsubscribe them. However, ownership groups are all well and good, but if you have them for markets and you manage content around, say, HR policies then you may find that the person in charge of leave policy and process has no desire to be responsible for the payroll cut-off dates article no matter that they're all in the same group. Also OOTB the group manager gets assigned all the feedback tasks and have to spend a load of time assigning them to the right person. So to answer you question, I run a report on inactive authors and badger their manager to get a replacement.
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09-19-2024 08:38 AM
I don't see a need to worry about it as I've educated my knowledge workers that the document owner group is ultimately responsible for the content, not the author. We leave it be.
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09-19-2024 08:50 AM
Thank you, Pam, that is what we have been doing for years, but recently, I have been getting requests to update it. Also, I have heard rumors that Now Assist will be concerned about this data. That could be a rumor because I haven't found anything in the documents about it.
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09-19-2024 08:52 AM
Ohh, well, I'll keep an eye on this thread to see what others say!
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09-19-2024 01:27 PM
Agree. The author can be a historical artifact that can aid in determining the source of the content.
