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Can't Find KB Article in Pending Retire

Rum
Tera Expert

‎01-23-2025 01:52 PM

Hello,

 

I'm not sure what happened after Xanadu upgrade, I found that when I retired a KB article, now it went to Pending Retire. Last week, not sure how I got there, but I accidently found the KB article showed Pending Retire with Approve button. I had to approve to move it to Retired. Before Xanadu upgrade, it went straight to Retired.

Currently I'm looking for a couple KB articles that I retired a couple days ago, but not able to find them. I still have the links but they only showed Pending Retire status (as Read Only). I'm trying to get to the article to Approve to move to Retire. I was not author of these two KB articles (created by vendor when implemented ServiceNow three years ago). Is there a way to locate these Pending Retire status KB articles?

 

Thanks

Rum

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Community Alums
Not applicable

‎01-23-2025 05:54 PM

Hi @Rum ,

When the article is in "Pending retirement" you can no longer see it on the knowledge portal. So, you will need to Update the system property : "glide.knowman.section.view_roles.stagesAndRoles".

SandeepDutta_1-1737683660142.png

 

Also, On the Knowledge Base level just set the Retire Workflow to Instant Retire, like below example :

 

SandeepDutta_0-1737683425619.png