How do you create a report showing the Highest viewed knowledge article per month in Xanadu

Kate Paterson · ‎01-23-2025

Hi all,

Does anyone have a fool proof way to generate a report that shows the knowledge articles that have received the highest views within a specified time frame (preferably a calendar month).

Any guidance would be greatly appreciated.

Dr Atul G- LNG · ‎01-23-2025

Hi @Kate Paterson

In the Xandau release, the legacy Report module has been merged with and enhanced by Platform Analytics. This means that to create reports, you now need to navigate to Platform Analytics → Data Visualization.

https://www.servicenow.com/community/developer-forum/report-on-most-viewed-knowledge-articles/td-p/2...

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Ankur Bawiskar · ‎01-23-2025

@Kate Paterson

check this link

Reporting on Knowledge Article Views

How sys_view_count and kb_use table works?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Kate Paterson · ‎01-24-2025

Hi Ankur, Thanks for responding. I have already gone through the reporting on Knowledge Article views but unfortunately it does not quite align with the way Xanadu has been rolled out for our organisation.