Can You Use Knowledge Blocks With the Accordion Feature?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 09:41 AM - last edited Friday
Adding a knowledge block to an article is easy: Click Add Block and it gets inserted.
Using the accordion feature so readers see a heading then click it to read the section makes it easy to find information.
The issue I ran into yesterday (Jan. 16, 2025) was trying to use them together creates an unusable mess.
Do you have any suggestions on how I can use both features together?
So far, my best guess is to create two versions of these blocks: One with the <details><summary> code for the collapsing and expanding, and one without.
Does anyone have any other ideas?
I answered this myself: I do not put H1 titles inside the block, but I do add H2 headings. If a block requires more than 2 H2 headings, it's too long to be a block.
The format that works is putting an H2 heading and short comment or introduction in the article body and starting the accordion there with the <details><summary> first then </summary> after the heading.
I'll add </details> after the block and before the next paragraph break.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2025 09:52 AM
There is a Certified ServiceNow App called Amaze that can do this and so much more. If you are interested, just to checkout what all is possible, book a demo at https://intellective.co/demo. It is worth checking out. Here is a quick video of better Accordions on ServiceNow Knowledge with Amaze - Watch Video
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-18-2025 09:16 AM
I'm a little confused by your inquiry, so I'm sorry if I'm misunderstanding. Are you having issues adding a block into the "detail"?
