Knowledge reports require users to have knowledge manager role

[Leri Andrews]

Has anyone else run into this issue? 

We have recently replatformed and gone completely 'out of the box' as much as possible. The OOTB knowledge dashboards and 'filter navigator' options are quite limited for authors and ownership group members. OOTB notifications are limited and people can unsubscribe from them.  

I created a straightforward 'To Do' dashboard for my authors which showed average article rating, most viewed articles in the last 30 days, articles with outstanding feedback tasks and article valid to dates by month. I shared this with the role groups related to knowledge and sat back awaiting the results.

The results are that nobody can see the dashboard reports because of ACLs that OOTB mean I have to give each one of those people the knowledge_manager or knowledge_admin role to be able to view knowledge reports.

They can see the tables themselves....but not reports on the tables.  Why is this even a thing? I don't want to cutomise in order to allow people to manage their actions effectively.

[Mark Manders]

You will need to customize, because OOB they simply don't have access to all data. 

If your reports use reference fields to other tables the user needs to have at least read roles (or report_view) for that referenced table, because otherwise the system can't checks for access and can't find it, therefor denying it.

If you put all those people into one group (like 'Knowledge people') you can easily apply the read/report_view acl's on the tables they need to see by utilizing the security attributes for group membership.  

[Leri Andrews]

Thank you for your reply.  It still seems strange to me that they have read access to the data if they look directly at the table, but not via a report.