Cannot edit knowledge article even after user is added to 'Can Contribute'

[Amey8]

Hi ,

I have added user to the 'Can contribute' group for a Knowledge base in servicenow.

Under that knowledge base there are 10 Articles. But the user is not able to edit any one of them.

The Edit button is not there in the article page. Only Flag article button is there.

[sameeralikhan]

Check if the EDIT button is coming from a UI Macro or a UI Action.

Check the Conditions defined to make it visible.

OR

Revert the EDIT button to OOB and test the issue.

[Amey8]

Hi , 

I just check and the user is getting EDIT button for an article but for other article he is not getting the button.

Both the articles lies in the same knowledge base.

What could be reason here?

[sameeralikhan]

Check the VALID TO dates of the Articles where he is unable to EDIT.
Check if the Article is in the PUBLISHED state.
Check if it is satisfying the EDIT button condition to be visible?

[Amey8 · Accepted solution]

Hey , i got it.

The edit access was getting restricted from the ownership group of the knowledge article. 

In order to avail the edit access , user will need to be a member of the ownership group of the article.

Thanks for your help.