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Controlling access to certain articles in a knowledge base.

Suzy_Hyslip
Tera Contributor

Is there a way to make specific articles in a knowledge base viewable and editable ONLY by a few users, while other articles in that same knowledge base have the "can read" and "can contribute" access that are set for the knowledge base itself?  Would this require creating a new access group?

 

The example would be that I have certain "how to" articles that I don't want everyone to see.   Am I trying to do too much in one knowledge base? 

 

We have some ownership groups, but they don't limit who can see articles.  Thanks for any help or advice!

1 REPLY 1

Dave Littlejohn
Kilo Sage

You should be able to accomplish this with user criteria on the knowledge article level.

 

For more information and a diagram on how access is calculated, please see the official documentation: 

Managing access to knowledge bases and knowledge articles (servicenow.com)