Controlling access to certain articles in a knowledge base.
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08-12-2024 05:55 AM
Is there a way to make specific articles in a knowledge base viewable and editable ONLY by a few users, while other articles in that same knowledge base have the "can read" and "can contribute" access that are set for the knowledge base itself? Would this require creating a new access group?
The example would be that I have certain "how to" articles that I don't want everyone to see. Am I trying to do too much in one knowledge base?
We have some ownership groups, but they don't limit who can see articles. Thanks for any help or advice!
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08-12-2024 10:31 AM
You should be able to accomplish this with user criteria on the knowledge article level.
For more information and a diagram on how access is calculated, please see the official documentation:
Managing access to knowledge bases and knowledge articles (servicenow.com)
