I am trying to create a new category from the Related list on my KB but the fields are all greyed out. I can only add a category when I am in an article via the category picker, but that is not what I want to do. Do you have any idea as to why my fields are greyed out? Disable Category Editing is not selected as I am able to create from within an article. See image.
The only way I have ever created a category is from the Knowledge Base Menu:
From here, open the knowledge base in which you want to place the category:
Then make sure the "Disable Category Editing" is unchecked, and make sure you save at that point. (this may just be our instance...)
From here, you add the categories, with the correct role, under the knowledge categories tab, via the edit button.
There may be another way to do that - but this is the only way I have ever done it. So it may be that your "Disable Category Editing" box is checked. It may need to be unchecked.
