Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Controlling access to certain articles in a knowledge base.

Is there a way to make specific articles in a knowledge base viewable and editable ONLY by a few users, while other articles in that same knowledge base have the "can read" and "can contribute" access that are set for the knowledge base itself?  Woul...

SuzyH_ by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Restricting Users to Article creation in one knowledge base

Hi All,  Currently we have 2 Knowledge Bases:Human Resources General KnowledgeHR Analyst KnowledgeThe Human Resources General Knowledge only allows for 8 users to create articles for the whole Knowledge Base.  For the HR Analyst Knowledge Base we hav...

aguanci by Tera Expert
  • 543 Views
  • 7 replies
  • 2 helpfuls

Resolved! Using Knowledge for Product Release Notes

Our Software Product Delivery Teams use our knowledge base (Knowledge V3) which is visible to all internal users marked with user criteria as *Public to publish their software release notes. All different parts of the organization will periodically p...

Laura Dale by Tera Contributor
  • 1168 Views
  • 8 replies
  • 5 helpfuls

Resolved! Article Views Counter

Hi Everyone, Another quick question. Is there a way to see the "total" views of an article across multiple versions? I'm interested to see the overall "total" views of an article to see if I can spot trends and maybe see which techniques I'm using ar...

junaid98 by Tera Contributor
  • 2102 Views
  • 13 replies
  • 6 helpfuls

Resolved! How Often to Run AQIs?

What is best practice for running AQIs?  Do you run an AQI on every new article or should you perform them randomly?  Do your knowledge managers perform AQIs or your ownership groups?  Thanks.

SuzyH_ by Tera Contributor
  • 786 Views
  • 3 replies
  • 4 helpfuls
Labels