Knowledge Managers
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Resolved! Use Flow Designer to list multiple records into an email

Not sure I put this in the right forum, but it's about managing the knowledge bases. We're just not building our our KB and I want to utilize the Valid To date to make sure the content is fresh and still accurate. But I also want to setup a workflow ...

Tom136 by Kilo Contributor
  • 4521 Views
  • 14 replies
  • 11 helpfuls

Add Blocks as List Item?

If you have multiple unpublished articles, is there a way to add the same block to all article via the knowledge article list?I've noticed that you can "Add Blocks" as a list item but selecting it doesn't do anything (expectation is it would bring up...

GeorgeO_0-1723813797158.png

Controlling access to certain articles in a knowledge base.

Is there a way to make specific articles in a knowledge base viewable and editable ONLY by a few users, while other articles in that same knowledge base have the "can read" and "can contribute" access that are set for the knowledge base itself?  Woul...

SuzyH_ by Tera Contributor
  • 286 Views
  • 1 replies
  • 0 helpfuls

Restricting Users to Article creation in one knowledge base

Hi All,  Currently we have 2 Knowledge Bases:Human Resources General KnowledgeHR Analyst KnowledgeThe Human Resources General Knowledge only allows for 8 users to create articles for the whole Knowledge Base.  For the HR Analyst Knowledge Base we hav...

aguanci by Tera Expert
  • 624 Views
  • 7 replies
  • 2 helpfuls

Resolved! Using Knowledge for Product Release Notes

Our Software Product Delivery Teams use our knowledge base (Knowledge V3) which is visible to all internal users marked with user criteria as *Public to publish their software release notes. All different parts of the organization will periodically p...

Laura Dale by Tera Contributor
  • 1296 Views
  • 8 replies
  • 5 helpfuls

Resolved! Article Views Counter

Hi Everyone, Another quick question. Is there a way to see the "total" views of an article across multiple versions? I'm interested to see the overall "total" views of an article to see if I can spot trends and maybe see which techniques I'm using ar...

junaid98 by Tera Contributor
  • 2371 Views
  • 13 replies
  • 6 helpfuls
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