Bulk attach incidents to knowledge article
Is anyone aware of a solution which will enable someone to regularly bulk attach a series of incident tickets to a knowledge article.
Forum Posts
Resolved! Does anybody have issues with the printing funtionality of KB articles?
Hello! When I want to print a knowledge base article - even in the printer friendly view - I do have issues:text is cut off at left borderpictures are not to be seen in print/pdf When I look at the article - in the browser in KB, in the expert GUI - ...
What does knowledge and your role look like at your company?
I'm curious what it is like at other organizations. I have been a knowledge manager for about 15 years in two organizations that do knowledge vastly different. I've been working in SNOW for about 5 years with no experience beforehand with this partic...
Knowledge reporting
I've created a simple report to show my knowledge articles at their different states. The purpose is to identify articles that I've submitted but that haven't been approved yet and to show when my articles have become outdated and I need to update th...
Resolved! Knowledge Article Management Guidelines
Good morning all! I'm new to the Knowledge Admin process role at my current organization and I'm reaching out to get feedback on how others are managing regular content review, KB validity (expiration) dates and retirement of articles over time. I w...
Resolved! Create Articles with Microsoft Word Add-in - is it working for you?
We are looking at ways of improving how we can involve authors in Knowledge Authoring, one challenge we constantly face is the the ease of use of the text editor and very often articles are authored in Word Doc and uploaded by the knowledge managers....
Organizing the KB
We are currently in discovery to ascertain our current knowledge audience - the plane was built while flying it. This includes authors, admins and readers. From there, I want to reorganize the knowledge base structure, the taxonomy structure, owners...
HR Case Form Related Search - Knowledge Article Short Description
Hi All, I am facing an issue here, the related search results in the HR case form says "NO DESCRIPTION" for the articles that are populated. Please check the screenshot. Need help to fix this, what could be the issue here?#knowledgemanagement #Relate...
Cannot filter by custom fields, nor get custom knowledge article fields in the search response
I’ve encountered a roadblock with knowledge search, both on the portal and the API (sn_km_api/knowledge/articles). I would greatly appreciate any help or advice. Summary of the problem: How can I configure KBSearch to use a custom table (u_kb_templa...
Resolved! Formatting issues with Import from Microsoft Word
Hi Folks, has anyone found a good work around for leveraging the Import from Word tool for Knowledge Management? I find that I spend so much time fixing formatting issues with documents that I import as articles, that it's just easier to recreate the...
Allow user to create the Knowledge article but restrict the ability to Edit/Retire/Delete articles
I am looking assistance on the below requirement: Our Access goal is to allow all Users to Create articles that a Knowledge Manager or Admin would then review and publish however we created a user criteria "KowledgeCanContribute". as below If th...
Best Practices for User Criteria
Seeking expertise from this group! We currently face challenges with user criteria, examples include:1. A working user criteria suddenly cease to work after an upgrade2. Legacy user criteria that does not work (we have over 400 legacy user criteria u...
Is there still a KMUG meet up?
Hi folks, I'm new around this forum, and i've seen a fair few posts referring to a periodic KMUG meetup or session? Are these still taking place? I can't see any recent posts (this year) about them. Thanks in advance!
Knowledge Management for Expatriates
Hello, Do you have a situation in your organization where Expatriates/Employees on international assignments need to be able to view both Home Country as well as Host Country knowledge articles and how do you manage that?
Preview Article with Blocks: If ACLs were applied to this Article, the ACLs will override the permis
I have KB Blocks working on other Knowledge Bases. On this one specific Knowledge Base I am getting this message. I can't figure out how to make the Preview Article with Blocks to work. The HR Criteria on the Knowledge Blocks is not working either...
