Customising the filters available on the left after searching for an article

[Chris Armstron1]

Hi All, does anyone know if it is possible to customise the fields by which you can filter your knowledge search?

After an analyst completes a search for an article in Self-Service > Knowledge, they then have options available on the left that seems to allow you to filter by Knowledge Bases and Authors - out of the box. can you add other fields to the field so that they have different options for search filtering?

[LeChara]

Try adding Category to your Articles see if that adds what your looking for.

[Chris Armstron1]

Hi LeChara, thanks for your response!

I understand that the filtering allows you to filter by KB, category and author OOTB, but I would like to other article fields as filtering options that are available on this filtering pane on the left of the search.

[Leri Andrews]

We wanted to do this but have been told it is not possible. Thankfully it is possible from the portal view for end users