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Forum Posts

Hide Known Error template from all but one KB

We would like the Known Error template to be used only in our Known Error knowledge base, all other knowledge bases would only use standard.  I can find where to make it available, but I cannot find where to hide the template for all the other knowle...

Michelle P by Tera Expert
  • 489 Views
  • 3 replies
  • 0 helpfuls

Social Q&A configuration

HelloI'm really new to Service Now as Knowledge Manager and so please be patient with my complete lack of knowledge or ability to find what I'm looking for in the help documentation.  I'm also not sure our Product Owner is au fait with the Knowledge ...

Screenshot 2025-04-29 101355.png Screenshot 2025-04-29 101442.png
rebeccacook by Tera Contributor
  • 485 Views
  • 2 replies
  • 1 helpfuls

ownership group and publishing articles

Today we have the ownership group feature enabled.We want members of the ownership group to be able to go from Draft to publish. (no approvals needed)We only want approvals for non-members of the ownership group.Is this how the out of box workflow wo...

Service

Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics?

Saroj-bhard by Tera Contributor
  • 154 Views
  • 1 replies
  • 0 helpfuls

Resolved! TinyMCE Accordion with heading tags?

Hello! We have some longer FAQ articles that could maybe benefit from a rewrite using the new accordion function in the TinyMCE editor.  My challenge is that we have a style guide/template for FAQ articles which use headings for the question, then re...

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Kristin J by Mega Sage
  • 2407 Views
  • 15 replies
  • 11 helpfuls

Knowledge Base Article Version Trimming

I am still pretty new to the platform, but I met with an IT business partner who has identified issues with certain articles with high version numbers (40+) containing attachments taking much longer to load than normal. It was unclear whether the att...

scottlarson by Tera Contributor
  • 521 Views
  • 3 replies
  • 1 helpfuls
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