Hi All, I wanted to understand, how is relevancy calculated in articles search (related search) from a HR case form. Sometimes the relevancy score shows very high, for ex: 1000+ points and sometimes it shows in 100's. I want to know how it is calcula...
On the "Valid to" dictionary entry, we used to have it set to use dynamic default that had a custom value to have all articles created and updated two years from the current date. We decided to use the Article Validity feature so that each knowledge ...
Hi allI was wondering how people deal with issues/teams, where an analyst will link or attach an incorrect knowledge article to an incident. Example, analyst links an Adobe article to an issue regarding MS Teams. At the moment, I'm trying to push our...
As in title. Can't create a Knowledge Ownership Group (even with knowledge_admin role assigned).The glide.knowman.ownership_group.enabled property is enabled, per this documentation:Activation informationTo enable the use of ownership groups, enable ...
Hi,First time poster, long time lurker, as they say... Is there a way to create a report that tracks which articles have not had any changes to content made, when "Valid to" date is updated? My company wants to keep track of which articles are simply...
Hi All Could you please share your experience with what other records you link Knowledge articles in ServiceNow?My Understanding out of the box functionality is linking to CI. If you link to CI, do you restrict to what CIs it can be linked e.g. Servi...
Hi, I'm looking for a way to identify approvals I need to make form a list. I use "sysapproval_approver" table but there is no column telling me if the approval is for retirement or for publishing. I some rare cases I need to make mass approval for r...
Today as knowledge admin I am unable to view a feedback task for an article.I can view the article and contribute to the knowledge base and update the article.I see the entry of the feedback in the Feedback table but the associated task I can not vie...
One effect of our ServiceNow modernization project will be a new URL, which I don't have yet. While knowledge article numbers will stay the same, the URL will change.The result is that all internal Permalink hyperlinks between articles will no longer...
How can we enable submit request buttons for an article directs to a link? can anyone help with instructions, in my knowledge records there is create incident fields as check box to enable button on portal but not for requests.
We have Ownership groups.WE set parameter so that authors and revisers retain their permissions to edit the article if they are not a member of the ownership group.glide.knowman.ownership_group.override = trueglide.knowman.ownership_group.enabled = ...
In the list of published article list there are almost 350 plus articles in draft stage which are not available for the employee in EC pro. I wanted to know how can we retire the articles without the authors publishing it.
Hi all, I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article
Hi there, We have recently begun using the Rich Content Editor to build out topic-specific microsites. Recently, I ran into an interesting issue involving the column blocks. We have one microsite interface where the column blocks work as expected, an...
Does anyone have experience using Knowledge Blocks with the Moveworks Chatbot? We are about to enable this feature but want to know if Knowledge Blocks will prevent our bot from delivering content to appropriate audiences. We will be using it to recy...