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Images are getting broken in Published state

Hello Team,I have published a Knowledge Article with Attachements.But in Workaround field I can see the Images are getting broken.Please find the below screenshots:Actual Attachment:What will be the Issue?Best Regards,

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sayan-ghosh by Tera Contributor
  • 633 Views
  • 5 replies
  • 0 helpfuls

Resolved! Content Request Items CONREQITM creation

I know that CONREQITMs are created when a CONREQ is submitted but I don't understand how they are created. I've looked at Business Rules, Client Scripts and Flows. Does anyone know how this OOB functionality works?

Suzanne H by Tera Guru
  • 610 Views
  • 2 replies
  • 1 helpfuls

Role as KM Manager Cannot Delete KB Article in Draft Status

Hello all,When we implemented ServiceNow about 3 years ago, many ServiceNow roles were not correctly assigned/ implemented in phase 1 of the implementation. So far I found I can't delete, update any KB articles in Draft status. Also, some features in...

Rum by Tera Expert
  • 396 Views
  • 1 replies
  • 0 helpfuls

What are your thoughts on Link (attaching) Accuracy

Hello, With more focus on AI and Now Assist. AI search looks into how the article is attached to an INC or Case (used). What are your thoughts about tracking Link (attaching) Accuracy, and has it been helpful? What are the ways you have accomplished ...

AI Search Rank.jpg
Andrew64 by Mega Guru
  • 681 Views
  • 3 replies
  • 9 helpfuls

Knowledge Article Repository - Back-up Copies

Hi all, Does anyone have best practices for storing back-up knowledge article copies? Currently, our knowledge owners are creating articles in a word doc and saving to their hard drive, which has created challenges with referencing retired articles t...

sarahbridge by Tera Contributor
  • 392 Views
  • 2 replies
  • 1 helpfuls

Hide Known Error template from all but one KB

We would like the Known Error template to be used only in our Known Error knowledge base, all other knowledge bases would only use standard.  I can find where to make it available, but I cannot find where to hide the template for all the other knowle...

Michelle P by Tera Expert
  • 559 Views
  • 3 replies
  • 0 helpfuls

Social Q&A configuration

HelloI'm really new to Service Now as Knowledge Manager and so please be patient with my complete lack of knowledge or ability to find what I'm looking for in the help documentation.  I'm also not sure our Product Owner is au fait with the Knowledge ...

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rebeccacook by Tera Contributor
  • 564 Views
  • 2 replies
  • 1 helpfuls

ownership group and publishing articles

Today we have the ownership group feature enabled.We want members of the ownership group to be able to go from Draft to publish. (no approvals needed)We only want approvals for non-members of the ownership group.Is this how the out of box workflow wo...

Service

Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics?

Saroj-bhard by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls
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