Good day all,I am utilizing the ServiceNow Community Platform and would like to hear about your best practices for content audits.What tools are you using to review content and remove outdated items?I am using the Contents report to search by date ra...
Hi all! I'm looking for an efficient way to maintain/update images within Knowledge Articles - potentially using Knowledge blocks. My organization uses iNFOR as our HRIS, and we have 150+ articles with screenshots showing step-by-step instructions fo...
Does anyone know if there is a way to get a permalink that starts with HTTP instead of the traditional HTTPS? Background we are trying to insert an article in an iframe while building training content. For reference we are using articulate storyline ...
Hey y'all Do you know if ServiceNow has a way to measure things like Readability Ease, Passive Percentage, and Reading level as they have in Microsoft word? I tried looking in the documentation, but I could not find anything. Thanks in advance for ...
Good morning, Is there a way to tell in KM views reporting whether a view occurred as a result of user intervention (clicked a link or manually refreshed the page) vs ServiceNow page timeout which prompts a relaunch of the browser tab? Our org has in...
Hi Is anyone else finding issues with knowledge in the HR scope? For example, my Knowledge Admin access allows me to republish retired articles in all knowledge bases except the HR one. We have an idea open for this if anyone fancies voting https:...
Hi All - Our service portal hosts several community forums, that can only be accessed (view or contribute) after logging into the portal.When I check the logs on a monthly basis (sn_communities_view_log) i see several 'guest' entries, for various for...
Hi, I am encountering some very strange behavior with one Knowledge Article and wondering if anyone has encountered something similar. First off, the article is published, in date, I have the correct contribute access (Knowledge admin). There i...
Hi! Has anyone experimented labeling a knowledge article internal or external? Either through a custom solution or some other clever way. Background: We currently have two knowledge bases per customer (we're a consultancy). External base (usually abo...
Hi Community, seeking your suggestions on the best approach to setup and write content for a Workplace Services knowledge base.Workplace Services team is organized around 3 regions (East, Central and West). Within each region there are large offices ...
I'm working to understand how Feedback Tasks function out of the box.We have the Ownership Group feature enabled. However, I’ve noticed that Feedback Tasks are read-only for everyone except the assigned individual.Even members of the Ownership Group ...
Greetings! My org has a need to change a product name from "X" to "Y" and we need that to go live on a particular day. Rather than having to go through 1,400 KB articles and manually update the terminology with a scheduled publish date for the new ve...
We are migrating to ServiceNow from Zendesk and we maintain a customer facing Help Center. This is now going to be on ServiceNow. I am running into the issue where we often need to pull an article down from public facing in order to update it. If w...
We are using the ownership group feature in knowledge management .I wanted to understand who can update the article when it is in draft. The ServiceNow document does not seem clear on this. From our testing these are the people who can update the ar...
Hello Community, One of the key performance indicators I would like to track is how many incidents are resolved by using existing knowledge articles. Does anyone have any experience in tracking this information and would care to share what their stra...
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