Difference between empty, 0, and Other in an Article Ratings Report

[Nicole McCleaf]

Hello, I'm trying to differentiate between empty, 0 (ratings are 1 - 5), and Other when I run a ratings report. Does anyone know the difference between the 3? Thanks in advance for your help!

[Per-Kristian BM]

The way I read these numbers

"Other"

The report looks at different scores on articles, and quite a few have an average of 5, most likely because they only have very few scores and they all said 5, then it decends onto the next average, so X number of articles have average 3 etc. that is why the scores with decimals comes lower down on the list, as there is a higher chance that the score with a decimal is unique for that article. this means that "Other" in this case is scores like 1.57, 2.86 etc. this I assume is because they have many ratings and the score with a decimal and a unique score that it doesn't share with any other article. I think if you click on the "5-bar" you get a list of all article with an average score of 5 stars.

"empthy"

Since the height of the bars indicate number of articles, i would assume that "empthy" means in this case that 120 articles have not star-rating at all.

"0"

I Don't know. One can't give 0 stars (empthy is in a way 0 stars...=unrated), only 1-5... no idea i am afraid.

Have you tried to click on the 0-bar? in some reports I have, I then get a list of the data behind it. That might explain the 0 score

[AndersBGS]

Hi @Nicole McCleaf ,

Here is an example from my PDI:

For choice fields score etc. score will be 0 or 1 based on yes/no - but user has given a score

for rating fields score will be e.g. 1-5 based on how many selection you have chosen on the questionary.

For questionaries that has not been responded to - score will be empty.

You can go to asmt_metric_list and look up the single survey e.g.: 

Based on this, you can see the different questions for the "customer satisfaction survey" based on above scenario:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders