Searching within an article
I have an article that needs to be published which includes a very long list of items. Is there anyway that a viewer of the article can search within the actual article body?
Forum Posts
Linking knowledge articles to a Location
I am looking to link Locations to Knowledge articles so that if someone looks at a location / site - it shows up any KBs which have a link to that location. Has anyone been able to do this?
Publishing articles through an API
I am looking for a way to either create articles in a "published" state, or trigger the "publish" workflow through the REST API. I wrote a little PowerShell snippet that is creating the articles in "draft": $serviceNowCredential = Get-Credential $uri...
Knowledge base - Images and the Image library
We are just starting to manually copy our articles from Zendesk to ServiceNow. I recommended that my team copy and paste the source code from Zendesk to ServiceNow and make adjustments needed. This method does not transfer the images, which is fine; ...
Resolved! Is TinyMCE plugin interfering with alt-click menu in content editor in articles?
When I was recently looking at a post about resizing tables, someone mentioned in the replies that there is a TinyMCE plugin that is preventing the normal alt-click mouse menu from coming up. The normal alt-click menu includes options such as: Pas...
Resolved! Right click menu missing on knowledge documents after upgrading to Tokyo.
It is now just a Link option instead of the previous windows menu, accepting spelling suggestions, copy paste, etc. See screen shots.
Resolved! Adding Additional Templates
I had an inquiry about adding additional templates to the official list of templates available from ServiceNow. Is that possible? Please note I'm not referring to templates that can be added via the knowledge article form, but the templates in the ...
Resolved! Available for script - on assignment group
Dear knowledge wizards I need a little scripting help!I have found this script in another article but I need it "refitted" for my needs and I am bad at scripting ;D Instead of the script checking for which country I need it to check which assignment ...
Resolved! How to create static text/footer?
Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
Can you delete incorrect feedback?
Hi all, Is it possible to delete incorrect feedback/ratings. I am getting feedback that articles are unhelpful and when I query it the user says they made a mistake. What can we do in that instance as it affects the overall stats.
Resolved! What is the 'Meta Description' (meta_description) field used for on a KB article
Hi, there is plenty of information around the use of the 'Meta' field on a knowledge article but very little on the 'Meta Description' field - there is no 'hint' text when hovering over the field for example. I can see that it is automatically popula...
Resolved! Assign Article Template to a Specific Knowledge Base
Is there a way to specify an article templates as being for only a certain knowledge base?
Resolved! Transfer Confluence to ServiceNow KB
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
knowledge views filter
I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to ...
Remove Horizontal Scroll Bar
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
