Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Knowledge Base - User Experience Survey Questions

Good morning!We are planning to do some user experience work with our service desk associates, who are the heaviest users of our knowledge base. We want feedback on the process and their experience of using articles, beyond star ratings/useful rating...

Sara N by Tera Expert
  • 2023 Views
  • 2 replies
  • 4 helpfuls

stop auto numbering before submitting record

hi, i have created child table "abc", where parent table is " Task".  here, the number field gets incremented everytime, when clicked on new record button. However, i want the record to get increment only after submitting the record. Please help me t...

neelufer by Tera Contributor
  • 741 Views
  • 1 replies
  • 0 helpfuls

Prioritizing a Knowledge Article

I'm trying to find a way to prioritize KB articles so that specific ones are displayed at ticket creation, for example if an agent picks up a new case, I'd like the articles to come with how to process a new case, even better would be if it can be cl...

Kerry4 by Tera Contributor
  • 662 Views
  • 1 replies
  • 0 helpfuls

How to view number of subscribers on a Knowledge Article

We currently use San Diego and I'd like to know how to create a report that shows the number of active subscriptions an article has.I've tried sn_actsub_subobject_stream and kb_use, but neither show me the at an article level (or can I create this as...

Keszia by Giga Guru
  • 1329 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change Authors for Knowledge Articles

Hi, I was wondering if we can change the Author Name for a knowledge article and replace it with a Group Name that includes more than one Authors. Thanks for help.

sabhish by Mega Contributor
  • 3154 Views
  • 13 replies
  • 18 helpfuls

Resolved! Recently Viewed Article Widget

Hey everyone,  My team is currently researching on how to add a Recently Viewed widget for a user? Does anyone know if this is possible? I read through documentation and I'm not sure that there is an Out of the Box Feature for it.  Thanks in advanced...

Searching within an article

I have an article that needs to be published which includes a very long list of items. Is there anyway that a viewer of the article can search within the actual article body? 

Linking knowledge articles to a Location

I am looking to link Locations to Knowledge articles so that if someone looks at a location / site - it shows up any KBs which have a link to that location. Has anyone been able to do this? 

Jackie C by Tera Contributor
  • 761 Views
  • 3 replies
  • 3 helpfuls

Publishing articles through an API

I am looking for a way to either create articles in a "published" state, or trigger the "publish" workflow through the REST API. I wrote a little PowerShell snippet that is creating the articles in "draft": $serviceNowCredential = Get-Credential $uri...

Labels