How to hide the knowledge category from one page and make it appear in the other?
Hello experts, Is it possible to hide one knowledge category in one page and make it appear in the other page on the service portal? Regards,Vaine
Forum Posts
Local media/video library .mp4 file won't play in knowledge article (video embedding)
Hello! Doing DEV testing for Tokyo upgrade, and I'm running into an issue with embedding videos. We've set up HTML Sanitizer. Our properties list has glide.html.enable_media_sites set to the default: youtube.com,player.vimeo.com,vimeo.com. (This is...
Resolved! Anonymity in Knowledge Article Feedback
Hello! I'm new to knowledge management in ServiceNow and my organization and I are currently building out our first knowledge base. We've are teaching our HR Service Desk team how to access and use the articles we've created. Something we have stress...
GRC: OOB vs Advanced/IRM PRO
Hi - does anyone have or know of a list or table showing the differences between the standard/out-of-the-box Audit and Risk modules vs the next level-up (IRM Pro/Advanced Risk and Audit) modules?
Getting error message when login to service now
Hi, I would like to inform i am getting error message as below when i login to service now.A view with a Name of (empty) or Title of 'Default view' already exists looks someone created dublicate record and named after "abc". now i can see only abc in...
Image borders missing in Knowledge articles
Hi all, I am currently in Tokyo. In the previous version, the WYSISWYG editing tool for images gave the option to add a border to an image. This is no longer the case: Even if I add the border using html "border=", the border will appear while the ...
Group by "Created"
Hi: I am trying to create a report that groups incidents by create date. Unfortunately the "Created" field is a date/time stamp and therefore unless incidents are created at exactly the same hour, minute and second, the grouping effectively groups by...
Resolved! Adding an Edit button for Contextual Search
HiDoes anyone know a way of adding an 'Edit' button to Contextual Search?I'm adopting KCS in our organisation and looking at the best method for knowledge workers to edit an article on the fly, this would seem to be the quickest route but I can't fin...
Resolved! Knowledge Feedback Task Auto populates Assigned to field from the author of article, how can I change it?
I have enabled Actionable Feedback options to create a task if the knowledge article is marked unhelpful, or is given 3 stars or less. The Feedback task is automatically assigned to the author of the article, but I would like to have it be assigned t...
Resolved! Knowledge Base - User Experience Survey Questions
Good morning!We are planning to do some user experience work with our service desk associates, who are the heaviest users of our knowledge base. We want feedback on the process and their experience of using articles, beyond star ratings/useful rating...
stop auto numbering before submitting record
hi, i have created child table "abc", where parent table is " Task". here, the number field gets incremented everytime, when clicked on new record button. However, i want the record to get increment only after submitting the record. Please help me t...
How do I get the date an incident was assigned to a specific assignment group
I want to be able to see when an incident (or other item) was assigned to a specific assignment group within a report.
Resolved! How do I run a report to see how many unique KBs were used (linked to inc) vs not used (not linked)?
We have a requirement to link a KB to an INC in order to set it as Resolved. I want to find what percentage/number of our entire Published KBAs were linked to an incident in a defined timeframe. Thanks in advance for your help!!
Can't resize tables within knowledge articles in Tokyo
Hi All, We recently moved to Tokyo from Rome, we skipped San Diego. But when I try to change the size of tables in a knowledge article, it doesn't seem to let me change the shape of it in any way. i.e. I can't change the width of any of the columns o...
Prioritizing a Knowledge Article
I'm trying to find a way to prioritize KB articles so that specific ones are displayed at ticket creation, for example if an agent picks up a new case, I'd like the articles to come with how to process a new case, even better would be if it can be cl...
