Have you configured your knowledge articles to link to other knowledge articles in a dynamic way? As you know, there are different link structures depending on where you are in the system. For example, the Permalink for viewing on the Service Portal is different than viewing it from the Platform UI or Knowledge Portal, for example. So if I am viewing an article on the Service Portal and click on a link to another article which was hard-coded to the Platform UI, I will be taken there instead of staying in a Service Portal view.
We have tried to set up links to other articles dynamically so the system is able to keep you in the same view as where the original article is being viewed. Our developer's initial solution works great everywhere except Agent Workspace. Since we have a large group of users using Agent Workspace, we had to put a pause on moving the code to Production until we can figure out.
I wanted to ask if anyone else created a solution for this issue that works well for them? Thank you!
