Do you use Knowledge Templates?

[Andrew64]

Hello, If you are using Knowledge Blocks or Knowledge Templates, I kindly request you to consider upvoting this idea. Thank you.

https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=483913ca477b35183542f24c736d4390&sys...

Thank you for your time!

[Jeff Edwards1]

We use Knowledge Templates to provide a consistent look and feel, and structure content (depending on type of KB).

Some folks see the benefits of Knowledge Blocks, but they are used infrequently.

[Andrew64]

Thank you Jeff!

[Siddhesh Gawade]

@Andrew64 ,

Knowledge templates help to standardize the format of knowledge articles, ensuring consistency across all articles. also templates make it easier for non-technical staff to create knowledge articles.

Standardized articles are easier to index and search, improving the effectiveness of the knowledge base.

[Andrew64]

Thank you Siddhesh, I agree consistency is essential.