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08-28-2024 07:35 AM
Hello!
When I want to print a knowledge base article - even in the printer friendly view - I do have issues:
- text is cut off at left border
- pictures are not to be seen in print/pdf
When I look at the article - in the browser in KB, in the expert GUI - all is fine.
Using CTRL+P or right click and 'Print' does not work at all.
It si no difference if the graphic/photo/visiual was part of an imported docx file or was uploaded to ServiceNow KB.
Result is the same.
Solved! Go to Solution.
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08-28-2024 02:23 PM
What I used to do is, in article view I would select everything I want by right-click and drag.. After I selected everything I would right-click in the selection and select print. Then I would print to pdf. The pdf would be perfect 🥰. Then recently the government contract I'm on blocked images in the browser being able to "copy" so now my pdf has the images missing.. but maybe this will still work for you depending on your company's group policy. Good luck!!
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08-29-2024 10:43 AM
It sounds like you have the same issue as I do, it's probably a group policy issue. They're blocking the ability to copy images from a browser.
