Enabling social media functionality on knowledge articles

[Denae_S]

We are in the process of upgrading from Paris to Rome release and are using Knowledge V3.

One of our businesses would like to have commenting added to their knowledge articles, which document best business practices to allow for collaboration between different site leaders related to that specific article/business practice.  So one site leader could comment on how they implemented the best practice and another site leader might ask them questions about their implementation.  We would also have the knowledge owners monitoring all feedback and deleting/correcting incorrect content.

I enabled social questions and answers on the knowledgebase and there is a comments section at the bottom of the articles, however they are only visible to the person who submitted them so if another user goes to the article they are not seeing the comments from someone else.

Does anyone know what needs to be configured/enabled to allow everyone who has visibility to an article to view all comments? 

Also, I am not sure where I can see all comments that have been added as a knowledge owner.

[Paul Curwen]

1. Knowledge - Comments made at the bottom of KB articles are recorded in the Feedback table kb_feedback_task.

You can access  these through the menu under Knowledge > Feedback Management 

for info see: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/re...

2. Social Q&A has been deprecated and now recommendation is to use Communities. 

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-commun...

Community Feedback can be accessed: All > Community > Feedback.

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-commun...

[Denae_S]

Is the communities functionality available in the Rome release?  If not, is there an option to have a conversation display on a knowledge article to users who have visibility to that article on the Service Portal?

[Denae_S]

Can a community forum be tied to a single knowledge article?  We want to foster discussion on each BDP article.