Flagging related articles across multiple knowledge base instances

[Jo_Dunne]

Hoping someone can give me some guidance! 

We have multiple knowledge base instances which are managed separately (and by different teams), but there are some articles that are similar - so when a change is made to an article in 1 instance, we are looking at the best way to ensure that any related article across other instances are also updated as we can't rely on the authors / owners to do this as often there are different people contributing to the different knowledge bases and articles. 

Has anyone had any similar challenges and therefore able to offer any advice? 

Thanks in advance!

[Rebecca B]

Hello Atul, I have another question. For Self-Service solutions does it make sense to have them in a specific knowledge base or do you still suggest one overarching knowledge base. And if two knowledge bases are utilized am I able to link the related articles in one knowledge base to another knowledge base?

[Sumanth16]

Hi @Jo_Dunne ,

Please create integration between two instances to sync knowledge articles.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

https://www.youtube.com/watch?v=j3BVJAueXLM

[Jo_Dunne]

Thanks all for the really useful feedback - will have a good look through everyone's comments and suggestions and get together with my wider team to hopefully come up with a solution - much appreciated 🙂 

[Dr Atul G- LNG]

Hi @Jo_Dunne 

Will wait for feedback and once you got solution please close the thread.

[Aga_Sznajder]

Out of curiosity - have you considered building articles by using knowledge blocks? This way you can update knowledge block and use it in many articles, then update blocks and have the same content across many articles. At least that's the theory, as I didn't have a chance to use knowledge blocks in practice yet.