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Helpful Votes gives the count of user stated yes, How to get the Total Helpful Votes (Yes + NO)

er_anmolmittal
Tera Contributor

‎04-23-2025 08:48 PM

Helpful Votes gives the count of user stated yes, How to get the Total Helpful Votes (Yes + NO).

This is required for Helpfulness KPI (Monitor the ratings on articles to gauge their effectiveness and relevance).

 

Formula: (Number of Helpful Votes / Total Number of Votes) * 100

  • 490 Views
2 REPLIES 2

er_anmolmittal
Tera Contributor

‎04-30-2025 07:17 AM

Helpful (No) can be taken as Useful (No) from Table KB_Feedback.

0 Helpfuls

er_anmolmittal
Tera Contributor

‎04-30-2025 07:20 AM

Useful (No) can be used to get Helpful (no) from table kb_feedback.

0 Helpfuls