Hi Friends, i am facing issue in the knowledge article retire, when i click the retire, it needs approval

[Techno Mint]

Hi Friends, i am facing issue in the knowledge article retire, when i click the retire, it goes to manager approval ,but email notifications was not going, please help how to resolve this, used Business rule for this @Ankur Bawiskar 

[Harish KM]

Hi who is the manager here? Knowledge article donot have OOB field as manager.

[Techno Mint]

Approver and need to send knowledge base owner,so i need approval from them to retire 

[Harish KM]

Hi I dont know why you went with this customisation.

There is a OOB workflow which triggers the approval to retire the knowledge. You could have used same workflow. workflow name "Knowledge - Approval Retire". You can handle your notification here all you need to do is trigger a event using create event activity

refer links

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/concept/c_RetiredKnowledgeArticles.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854515

[Ethan Davies]

Hey @Techno Mint ,

Can you share more details around your recipients in the 'Who will receive' tab of your notification please? Are you trying to pass recipients via even parameters?

Also some general troubleshooting when it comes to email:

• Check you have outbound email enabled (also check that your email properties are configured so that emails are not being sent to one user), if email is not enabled navigate to the Outbox to check if your email has been generated.
• Make sure that all users who are meant to receive the email have an email address value against their user account, this is a common mistake.
• Make sure that you are passing email addresses in event parameters if you want to use them as recipients (it can be a single email or a list of comma separated emails).

Please mark this answer as correct or helpful if it aided in solving your issue, thanks!