Good morning, I need to clear the badge expiry date of many users on the sys_user tableand I need to understand if there is a way to replicate the same date on some,because it is the same and avoid doing them individually. Thank you
Hello, New to KM and ServiceNow. I am working with project delivery teams to transfer their knowledge to our new ServiceNow knowledge bases. Wondering if anyone stores their technical documentation in their internal knowledge base? If they are alread...
We have been asked to migrate content from a Wiki site (XWiki v8.2.1 - very old, hundreds of pages) to ServiceNow knowledge. Wondering if anyone has done something similar and has any advice? - Is manually moving content from each Wiki page to a new ...
Hello Experts,Can you please tell me in KB article we have schedule publish date field, which time zone is used by this field to publish a KB article?Is it used system default time zone or author's time zone who modifying the article.Thanks in advan...
Hello, We're trying to work on making sure that our applications have associated service descriptions (in KB records) perhaps via configuration items (CI). Later, it was found that there are some applications that may use the same service descriptio...
I'm trying to understand the AI Search Analytics dashboard. I've looked through the documentation and found this helpful knowledge article. However, when drilling down into the top queries, I see that many of the top queries are not English. While we...
Hello,When it comes to Authors who have moved on (whether it be to another team or another company), what have you been doing?What have you been doing with the Author field?Have you been updating it? Changing it to another user? Leaving it be? Thank...
I want to create training manuals and display as powerpoint presentations within a knowledge article or post a word document rather than a straight out article. can this be done? I have a pdf within an iframe but it is clunky and exec do not like it...
Has anyone else experienced this? If I navigate to a knowledge article via a permalink in our Portal it WILL NOT show the 'Knowledge Article Helpful' widget. If I navigate via search results or from the knowledge homepage (featured, most useful, most...
Hello Experts,Need a suggestion on how can a user have access to knowledge base for create a article without adding user in "can contribute" user criteria for that particular knowledge base.If we add that user to can contribute, user will have create...
In the Classic UI, the Category Picker on a KB article has the + at the bottom to easily/quickly add a new category. The same functionality is not available in SOW. Before I raise a case with SNOW Support, could anyone please let me know if this is c...
Looking for advice from anyone that may have an established mature Known Error process in place. We are working on putting in a formal process around Known Errors. What I know:Only one Known Error knowledge article can be created from and related to ...
Has anyone used ACLs/Encryption to hide fields on Knowledge Article Templates? I'm looking for examples on how this works as we're looking into Staff articles including a field only visible to Agents so that we can reduce the number of "duplicate" ar...
Can we set the default for Knowledge Blocks to have "Guest User" in "Cannot Read" ? We have a public KB and are going to use knowledge blocks to show IT escalation info on each KB. We can set this on an individual knowledge block by adding "Guest Use...
We are a "classic" KM team engaged in knowledge transfer, knowledge capture, communities of practice, enterprise search and related traditional enterprise knowledge management duties (see Knowledge management - Wikipedia). We have recently added ITSM...