Hi Friends, i am facing issue in the knowledge article retire, when i click the retire, it needs approval

[Techno Mint]

Hi Friends, i am facing issue in the knowledge article retire, when i click the retire, it goes to manager approval ,but email notifications was not going, please help how to resolve this, used Business rule for this @Ankur Bawiskar 

[Techno Mint]

Hi @Ethan Davies 

Please see the attachment

[Ethan Davies]

@Techno Mint is your Business Rule actually logging the event in the eventQueue? Have you validated that? Also, are there any active users (with email addresses0 in the group you have listed in your notification?

[Ali Usman]

Hi TM, 

You can change the code line to the following

gs.eventQueue('knowledge.retirement.approval',current,current.approver); 

For more info, please have a look here