How do I get the date an incident was assigned to a specific assignment group
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‎03-29-2023 11:19 PM
I want to be able to see when an incident (or other item) was assigned to a specific assignment group within a report.
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‎03-30-2023 12:41 PM
There may be better ways, but one way that comes to mind is that you can do a hop report to see when a particular ticket was routed to a specific group, though it may not be the group that resolves the ticket.
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‎03-31-2023 12:52 AM
Hello @mbernste
Thanks for the response. I am a complete and utter newbie to SN reporting, so my first question is: What is a "hop report"? And my second question is: How do I create one?
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‎03-31-2023 04:01 AM
A hop report allows you to see the number of times a ticket was routed between groups (or even people within a group). Each routing is a "hop."
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‎03-31-2023 04:28 AM
Any chance you know of a resource that would help me create one of these. I have looked on YouTube and googled "ServiceNow Hop Report" and couldn't find anything useful.
