how many times a KA article has been shared

[Kass3m]

Can we report on how many times a knowledge article has been shared by an Agent?

[chetanb]

Hello @Kass3m 

I dont think OOTB its possible.

With some custom workaround you can try - like create custom field . develop a script/flow that triggers whenever article is shared like agent adding article to notes/or incident.

with the help of reporting you can pull that field.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[Dr Atul G- LNG]

Hi @Kass3m 

You can create a report on incident and related list attach knowledge

then group by knowledge.

[swathisarang98]

Hi @Kass3m ,

There is a table called Knowledge Use(kb_use) which will store the KB number and user name when a KB is viewed or used but getting count of getting KB shared  by an Agent is not possible. 

And even in Knowledge table you can add field like View count and use Count,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[AndersBGS]

Hi @Kass3m ,

No, this is not possible OOTB. How do you share the knowledge articles today? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders