How to create knowledge articles from PDF content? (PDF not as attachment)

Anish Reghu
Kilo Sage

‎06-21-2021 05:01 AM

Hi all,

 

How to parse the contents from a PDF and create articles from it? Is it possible?

NOTE - The requirement is not to attach the PDF into the article.

 

Regards,

Anish

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Anish Reghu
Kilo Sage
In response to Lauren Methena

‎06-21-2021 07:34 AM

Anyone referring to this thread - the answer to this question is probably this, will have to try and confirm, but most likely I believe I got the answer - PDF to KB article 

 

Thanks Lauren, great help!

 

Cheers,

Anish

Lauren Methena
Giga Guru
In response to Anish Reghu

‎06-21-2021 07:50 AM

Oooo! Good solution! I thought the Document Viewer plugin did something else. But this is great! Would love to get more details of how this works on a large scale. Thanks, Anish!

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soumya090
Tera Contributor
In response to Lauren Methena

‎08-26-2025 08:40 PM

I have PDF article to create knowledge article but when converting to pdf it is not coming with proper allignment. Now how to fix this?

ralvarez
Tera Guru

‎02-18-2026 12:54 PM - last edited 3 weeks ago

For anyone still dealing with this challenge, we built Importmate to solve PDF-to-KB article conversion with proper formatting preservation. It is now available on the ServiceNow Store.

 

It parses PDF content and creates knowledge articles with:

  • Structured, editable content (not attachments)
  • Support for images and tables
  • Also works with Word, Excel, and PowerPoint files

You can find it on the Store here: https://store.servicenow.com/store/app/a8277a92937cc3d41caaf76e1dba100f

 

Hope this helps!