Import PDF or HTML files into knowledge articles

Community Alums
Not applicable

We have a requirement to migrate knowledge articles from a third-party tool to ServiceNow.

The third-party tool can export articles only in PDF or HTML format.

1 ACCEPTED SOLUTION

Saurav11
Kilo Patron
Kilo Patron

Hello

 

Please check Lauren's answer in below thread.

 

https://www.servicenow.com/community/knowledge-managers/how-to-create-knowledge-articles-from-pdf-co...

 

Please mark my answer as correct based on Impact.

View solution in original post

5 REPLIES 5

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Community Alums 

 

You can refer below article :-

https://www.servicenow.com/community/now-platform-forum/can-we-import-pdf-as-knowledge-article/m-p/1155542 

https://www.servicenow.com/community/developer-forum/html-text-in-knowledge-article-bulk-import/m-p/2153760 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Saurav11
Kilo Patron
Kilo Patron

Hello

 

Please check Lauren's answer in below thread.

 

https://www.servicenow.com/community/knowledge-managers/how-to-create-knowledge-articles-from-pdf-co...

 

Please mark my answer as correct based on Impact.

Thanks, Saurav11! I was just coming in to comment. Haha!

 

I do wish there were an easier way to import articles CLEANLY. But I think this is a universal thing with many content management systems/features.

Hello

 

If my answer helped you can you also mark it as correct.

 

Thanks.