How to identify critical knowledge articles

[rosenst22]

In our system, there are articles containing critical information, such as a Compliance hotline article, employment notices, and policies, which need to be flagged for high importance and should be published. What is your process for identifying critical articles and the responsibilities for ownership?

I've used the featured articles in the past, but I'm curious about other possibilities. Thanks.

[Community Alums]

Hi @rosenst22 ,

You can Flag the articles while cerating the articles.

The below system properties are responsible for showing the "Flag article" on the articles for users based on roles.

glide.knowman.show_flag

glide.knowman.show_flag.roles

Once, the propeties are enabled, 

Click on the "Flag" button and Enter a reason for flagging the knowledge article.