How to relate a knowledge article to a CI record

andreahart
Tera Contributor

‎09-11-2023 05:08 PM

 
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andreahart
Tera Contributor

‎09-11-2023 05:11 PM

How do we relate a CI record to a Knowledge Article?
We publish detailed support plan documents in the KB.
Is there a better way to associate a CI with support plan details?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-12-2023 03:29 AM

Hi @andreahart 

 

Greetings!!

 

May i know what is use case of same. Because if you start adding KB to CI then at point of time a CI has lots of KB and its again you need to clean up.

 

Or 

 

I found 2 related list on CI form KB Submission and Knowledge. Please check that can be helpful for you.

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