Hello Knowledge Managers! Want to join an organization where you make a difference and give back? Where work life balance is a real thing? I have the place for you. Come take a look at our open position: Knowledge Manager (IT Technical Writer) - Remo...
I have created a KB that requires two approvals to publish an article.The two approvals are 1st level group, 2nd level manager of the group.I set the KB up with Approval - Publish and listed the group managers there but I don't think that matters.Whe...
I've noticed lately that random users are "Rejecting" the Approval to Publish workflows for KB submissions. I've looked at the system logs for what was being done at that time, and am having difficulty identifying the cause. Has anyone else had this...
Is there a way to report on the Use Count within a 30-day period?
3 questions: 1:In the document on generativeAI, under the heading "how does generative AI work?" (Generative AI - ServiceNow)it says:To reiterate, generative AI operates on the principle of machine learning through the application of neural networks,...
We are using knowledge feedback and knowledge feedback tasks (which have been setup like explained in the ServiceNow documentation)However it is not clear what should happen (OOTB) once a feedback task has led to a new version of an knowledge article...
Hi.Is there a way to edit / apply a css stylesheet to all knowledge articles in a knowledge base? For example, we would like to have a border around all our images used in KB articles, and so far we have been adding these manually via picture editing...
Hello, I was wondering if anyone has used the Knowledge Blocks as the answer to articles.I have the scenario where different articles (issues) will have the same answer, and I do not want to have to edit all the articles every time this common answer...
Hi everyone! While I realize quantity of knowledge articles is not a great KPI to measure knowledge management, we do use it as an indicator for staffing and overall program growth. It seems like a nearly impossible report to generate. I'm trying to...
How can I make the "Display attachments" tick box to be ticked automatically when an attachment is added to the Knowledge article?
We are using knowledge feedback and knowledge feedback tasks (setup like it is explained here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422).However it is not clear what should happen (OOTB) once a feedback task has ...
We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.
Hi - Glad to see the notification of expiring articles notifications that are avail in Paris. However, a little bummed that it seems to only send an email at the first of the month. Is there an easy way to set up an alert to the Knowledge Admin when ...
Hi, Last thing I remember hearing was that SN AI search is available for SN Portals, Now Mobile and Virtual Agent only and there was no timeline on when this would be available elsewhere. Do we have any further info or timelines on if and when it may...
Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the numbe...
