How to search for a keyword through ServiceNow's report in knowledge article ?

[tarun_saahil_km]

We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.

[Lauren Methena]

Hello! I do this search all the time. For us, it's the "CONTENT" field. (I think I've sometimes seen it referred to as "article body" in screenshots though.

Whatever label you see just to the left of the box where you enter your content, that's where you search.

I use:

Content > CONTAINS > keyword

AND

Workflow > is one of > Draft, Review, Published

(If you don't include the workflow part, you'll get every outdated/retired version of that article, and it makes it harder to search.)

If you use your META field for keywords to enhance search results, you can do a similar search with the META field.

I hope this helps you! Please reply if you have additional questions. 

[Johan van den H]

We have the same question.

@Lauren Methena In your report, what do you use as Source type and/or Table?

[Lauren Methena]

Hi, @Johan van den H ! I'm able to do this from list view straight from the KB.

Much simpler than running a formal report. Runs much faster.

Let me know if this helps! 

[Johan van den H]

Thank you @Lauren Methena ! This helps us a lot!