Knowledge article display attachments button

[Wasd123]

How can I make the "Display attachments" tick box to be ticked automatically when an attachment is added to the Knowledge article?

[Allen Andreas]

Hi,

Do you want this to happen after the attachment is made in a business rule? If so, create the "after" business rule on "insert" for the attachment table with the condition that the table is kb_knowledge. Then set the kb_knowledge display attachment checkbox to true with a script something like this:

var kbA = new GlideRecord('kb_knowledge');
kbA.get(current.table_sys_id);
kbA.setValue('display_attachments', true);
kbA.update();

[camiri]

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[Ian Phillips]

Rather than using a script? Have you tried adjusting your default values in your knowledge base to always have Display Attachments set to 'True'?  That way when a new article is created for that knowledge base, you are asked to apply that as a default value?