How to search for a keyword through ServiceNow's report in knowledge article ?
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‎01-19-2023 04:27 AM
We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.
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‎10-09-2023 07:24 AM
I use a similar method.
My report fields are:
Knowledge base is > Support
Active = True
Status = Published
Article body > Contains > key word I'm looking for
To add more key words or phrase, I use the And or Or options
Clicking run takes care of it.