How to search for a keyword through ServiceNow's report in knowledge article ?

tarun_saahil_km
Kilo Contributor

We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.

5 REPLIES 5

I use a similar method.

My report fields are:

Knowledge base is > Support

Active = True

Status = Published

Article body > Contains > key word I'm looking for

To add more key words or phrase, I use the And or Or options

Clicking run takes care of it.