How to update author for multiple knowledge articles ? Author field appears to have restriction to modify so unable to update all.

[Maduri]

Hi,

I am trying to update the author for 83 knowledge articles as the current owner is moving to another project. "Update All" does not work as this field has restrictions and cannot be updated from list view.

[Mark Manders]

Depending on how often this needs to be done, you could consider creating a catalog item for this: just automate it. If an author moves to another position, he just fills in his replacement and you have a script perform the action.

You can add the 'author' field to the form (on my OOB PDI it's not there), select all articles in a list and select 'update all'. The form will open and you can set your new author. In case it's protected otherwise, it's something custom (at least not on my OOB Tokyo PDI),  so you need to check why you can't update the author.

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct. This way others will find it in the solved queue and helps them on similar queries.

Mark

[Maduri]

Hi Mark,

We do not get this request very often. Just received this request as the current owner is moving out of the project.   Is it possible to make this change using the background script? 

[Mark Manders]

Of course you can do this via a script. Just get your query in and set the new author. That should be easy.

[Pam Calvey]

What is your access role? I am a Knowledge Admin and I can do a mass update of the author field on the list view.