How we can create a Knowledge check box in the incident form under resolution tab.

[Rajitha Sunkara]

• How we can create a knowledge check box under resolution tab in incident form, Knowledge check box is visible so that a knowledge submission can be created from the incident form.
• Knowledge submission is created upon the incident closure when knowledge check box is set to true.
• The draft article is visible under knowledge -->Articles -->Open submissions
• Short description field is displayed above text fiels on Open submissions form.

[kunal20]

Hi Rajitha,

You can add knowledge check box in resolution information section by right clicking and selecting form layout.

[Kalyani Jangam1 · Accepted solution]

Hi Rajitha, There are already OOB functionality of knowledge article

1)knowledge checkbox already available in incident table. If you can not find then add using form layout.

2)Incident Create Knowledge=> OOB BR used to create knowledge submission record when knowledge checkbox is true. If this is not created submission record means it created knowledge article as per BR logic.

3) You should change the property value "glide.knowman.submission.workflow" to True hence when you close the incident and knowledge checkbox checked then it will create knowledge submission instead of knowledge article

Please check above point and let us know if it will help or not. It will complete all your requirement.