If a knowledge base has no user criteria selected, then articles within that knowledge base will only be visible to admins?...everyone?...

[Juggernaut]

Testing KB access and wondering if user criteria is not defined what is the default user access for that KB.

[Chetan Mahajan]

Hi,

             This article may help you Understanding User Criteria and ACLs in Knowledge v3

[Andrea Elms]

If no criteria is selected it is visible to all users, you can also use the User Criteria Diagnostics to check the permissions.

[Sreeram Nair]

If no user criteria is selected for a knowledge base, all users can read and all users with roles can contribute to that knowledge base.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

[Joatan Fontoura]

Hi there!

I always had sure any authenticated user could see articles in a knowledge base without any User Criteria. But I was thinking about that I decide to test:

1. Created a user without roles
2. Created a knowledge base without user criteria
3. Created an article in this knowledge base (also without user criteria)
4. Tested the access using the user without roles an it can't see the knowledge base and the article.

I saw "Understanding User Criteria and ACLs in Knowledge v3" but I'm not sure about this sentence:

"If no user criteria is selected for a knowledge base, all users can read and all users with roles can contribute to that knowledge base."

Thank you!