Image for a knowledgebase

[JulietChicago]

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.

Where can we obtain some ServiceNow standard icons?

[ctoler]

I have a related question, does your knowledgebase icon show with results on the knowledge portal search? 

[GlideFather]

Hi @ctoler,

no, not for search directly, but it does show the icon when the search button is clicked (not before):

[ctoler]

@GlideFather  Thank you for your response.  What I am looking to do is have the images next to the results be different depending on which Knowledge Base the result is in.  For example, in your image, both results show the phone icon in your IT knowledge base.  If your results included both articles from the IT knowledge base and the customer service knowledge base, would the results indicate the phone or the book?

[Eoghan Sinnott]

Hi, 

Yes in the results they will display the icon for the individual Knowledge Base, as in the screenshot below.

Regards,

Eoghan

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