Images in Knowledge Center are getting skewed

[mauramcgrath]

When we try to add images into an article using Knowledge Center they usually either get stretched out or compressed. Is there a trick to adding images in the Knowledge Center editor or is this something I should try to get developers to look into?

[Andy Guerriero]

Are you using OOTB or custom templates? By default the image block should display the image in its original dimensions unless you are resizing the block. You can click the block and then click Settings > Dimensions > Size and verify that the image is in its original dimensions. Your template or layout may be contorting the image to incorrect dimensions.

[mauramcgrath]

I am using OOTB. It seems like there are number of issues that have started occurring with images in Knowledge Center now-- for example images are disappearing when working on editing content. I'll end up asking our developers to explore what is going on but was hoping to see if it was user error first.

[laura_p]

Not sure what version you are on but I found this for Australia. Fix is in Patch 3. If you are on Australia it is worth a check to see if related.

Knowledge Management PRB2014935

KB Portal's image dimensions don't match with the Native UI

The image dimensions displayed in the KB Portal don't match with the dimensions configured in the article body within the Native UI, although they should.

[Tanushree Maiti]

Hi @mauramcgrath 

Refer KB: KB3014907 Images in articles are stretched to 100% width after checkout in Knowledge Center 

Cause

This is a known defect documented in PRB2006410

• Open in Support

Resolution

The permanent fix will be available as a part of the v1.2 Enhanced Content Editor plugin. This version will be available starting in Zurich Patch 10 as well as Australia Patch 3.