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I have a knowledge base populated with articles that were migrated from another instance of ServiceNow that was running a different release level. (Copied from an instance running Orlando to an instance running New York) ... Long Story. When knowledg...
Dear folks We'd like to add another dimension to our KB structure. We thought about using Tags. The idea is to add a new KB article to a KB, a category and then add a Tag or two. So I created some global Tags (i.e. "Engineering", "Operations" and so ...
This is what ServiceNow product documentation reads. Which workflow specifically does Knowledge Submissions use? And what purpose does Knowledge Submissions serve? I also read here that - If the Knowledge submission workflow (glide.knowman.submissio...
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