Import PDF or HTML files into knowledge articles

[Community Alums]

We have a requirement to migrate knowledge articles from a third-party tool to ServiceNow.

The third-party tool can export articles only in PDF or HTML format.

[Gunjan Kiratkar]

Hi @Community Alums 

You can refer below article :-

https://www.servicenow.com/community/now-platform-forum/can-we-import-pdf-as-knowledge-article/m-p/1155542 

https://www.servicenow.com/community/developer-forum/html-text-in-knowledge-article-bulk-import/m-p/2153760 

[Saurav11 · Accepted solution]

Hello

Please check Lauren's answer in below thread.

https://www.servicenow.com/community/knowledge-managers/how-to-create-knowledge-articles-from-pdf-co...

Please mark my answer as correct based on Impact.

[Lauren Methena]

Thanks, Saurav11! I was just coming in to comment. Haha!

I do wish there were an easier way to import articles CLEANLY. But I think this is a universal thing with many content management systems/features.

[Saurav11]

Hello

If my answer helped you can you also mark it as correct.

Thanks.