Inactive Knowledge Base is showing in the Employee Centre

sayan-ghosh · ‎04-14-2025

Hello Team,

I have Deactivated some of the Knowledge Bases, But still it is showing in the Employee Centre.

To Make it not visible in Employee Center, Do I need to Delete the Knowledge Bases?

Best Regards

Dr Atul G- LNG · ‎04-14-2025

Go to Portals, search for the ESC Portal, then go to the related list, select Knowledge Base, and remove it from there.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎04-14-2025

Hi @sayan-ghosh

Go to Portals, search for the ESC Portal, then go to the related list, select Knowledge Base, and remove it from there.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sayan-ghosh · ‎04-14-2025

Hey!

I have got my answer, Thanks! 🙂

Best Regards