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Is Genius Results Stealing View Count?

Andrew64
Mega Guru

Hello,
When Genius Results provides an answer, and the user resolves their issue without clicking the attached article, does that interaction count toward the article’s view count?
I’m concerned that if Genius Results satisfies the user without a click, the article may appear to have zero views, even if it was effectively referenced hundreds of times in the Genius Results. This could lead authors to retire valuable content under the assumption it’s unused, when in reality it’s contributing significantly through Genius Results.


Your thoughts on the matter would be appreciated. 

1 REPLY 1

Andrew64
Mega Guru

A good solution would be to add a counter to the Knowledge Record for AI Genius Views. It would give the author an idea that the article is being used for Genius results and show them how well it is being used for it.