Is it possible to add collapsible sections (accordians) to Knowledge Articles in SN?

[Mike Hussey]

I have tried adding HTML for accordians and they do not seem to work in ServiceNow. We have large training documents and would like to break them into sections that the user can click and expand.

[Lauren Methena]

I was not aware of accessibility issues. THANK YOU for sharing this. 

[Cari3]

I have been able to do this by going into the source code and adding tags to set up the expand/collapse.  I use the <detail> <summary> tags to do this.

[Lesley W]

Hi Mike,

I've used this method successfully in our KB. Hopefully, it works for your too.

https://community.servicenow.com/community?id=community_Question&sys_id=7974a85ddbbdb814fb4ae15b8a96...

[Lauren Methena]

Hi! I've been able to train KMs with little HTML knowledge how to do the coding, and it's really easy. Collapsible content is my new friend in knowledge articles. Highly recommend - as long as you have a solid strategy for when to use them. We also just do table of contents with anchor tag links down to sections. We find this is just as effective - if not better - in most cases. Because usually, we want people to at least glance at or skim the other information that's there. (They think they don't need it, but they usually do.)

[Daniel JB]

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