Knowledge Managers
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Forum Posts

Knowledge Ownership Groups vs Knowledge Bases

Total newbie question. The organization I work for doesn't have a centralized IT department. There's about five different IT related departments. Plus there are groups that handle IT related tasks like the telecom group or developer groups. The organ...

clktester by Tera Contributor
  • 1675 Views
  • 3 replies
  • 0 helpfuls

Resolved! Monitoring access to the knowledge base

Hi everyone, I would like some help figuring out how to check by name, who accessed the knowledge base and which articles were viewed by person.The aim would be to check which employees are not using the knowledge base, to disseminate it to them.

PeConsorti by Tera Contributor
  • 712 Views
  • 3 replies
  • 2 helpfuls

Resolved! Email notifications for Suggesting

I've enabled Suggesting for a Knowledge Base that I'm an owner of. Is there a setting I can select that will send me an email when someone posts a suggestion on one of the articles in my KB?

DanEvers by Tera Contributor
  • 832 Views
  • 1 replies
  • 1 helpfuls
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