Is it possible to hide a knowledge article from Search but still be viewable by all if sent a link?

Sam Kerr
Tera Contributor

We are trying to utilise knowledge articles to aid in a cyber security campaign.

One of the requirements from our cyber team is they don't want staff to be able to find a phishing article by themselves, rather only be able to find it by clicking their phishing simulator link which would lead to the article.

 

Is this possible?

1 ACCEPTED SOLUTION

Arnaldo
Tera Guru

Hello Sam 
OOTB published article with "valid to" date in the past are accessible but not considered in any search 

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3 REPLIES 3

Arnaldo
Tera Guru

Hello Sam 
OOTB published article with "valid to" date in the past are accessible but not considered in any search 

Community Alums
Not applicable

Hi @Sam Kerr ,

You can create a Knowledge base and Create a User Criteria to include only Cyber team members.

Then create your required Articles into this Knowledge Base.

Then at the knowledge Base level, you can add the user Criteria on the below :

SandeepDutta_0-1716989031213.png

 

 

I like this idea and think it could work.

Particularly if you are wanting Portal Users to not be able to find these articles in searches.

That would be very easy to exclude without user criteria, as you need to "State" which KB's are available.

Then your notification link could then lead non-licensed users to the stand alone KB search.