We've enabled 'attachment link' on several articles where we want the attachment to be automatically downloaded. I've noticed that this behaviour doesn't increment the article's view count. Is there a separate download count recorded somewhere so we ...
I am exploring how to include social interaction amongst end users. Is Community what I should be looking at?
We are starting to build our Knowledge Base. Our goal is to show all knowledge articles to both our students and our employees (so both students and employees can see all available articles) but some articles are only applicable for students, some ar...
Hi, When trying to save or update the meta description on my kb article, the description disappears. Any idea on how this can be resolved?
Hello! I need to edit Markdown Editor's toolbar to have more options. I found this code: <div class="editor-toolbar"> <a title="Bold (Ctrl-B)" tabindex="-1" class="fa fa-bold"></a> <a title="Italic (Ctrl-I)" tabindex="-1" class="fa fa-italic"></a> <a...
Hi Community, happy 2022!I am a bit frustrated that the platform still uses sys_id´s on URL´s instead of using Permalinks to direct tickets including KB Articles as a standard.I talked about this across the platform through this idea that if you also...
When I click on the link to view the expired articles, its coming up as "no records to display". Why? 75 articles are expiring in the next three months. Please review and extend their Valid to date, if required. If the date is not extended, the a...
Good afternoon. I'm noticing that our KA drafts created from Incident records are missing an author. The value is empty. I believe the value should populate with the Incidents resolved by or closed by value. Can anyone direct me to where this update...
Does anyone else out there have trouble figuring out which roles map to which permissions in ServiceNow - or is it just me? We'll think we've got it and add someone to groups, so the permissions and roles assigned to that group convey to the members...
I want to change 'Authored by' text on KB articles, where can I modify that?
Hi Team, We have multiple KB articles in Prod with duplicate numbers. How to fix this issue and also want to prevent happening further, please suggest.
Hi, Why knowledge articles are not getting displayed in Service portal. Its not a user criteria issue. I can able to see article in under Application navigator - Knowledge base. But service portal end i cant see in under knowledge base my article. B...
Does anyone know how to enable the Table of Content option for knowledge articles? We have use case for large knowledge articles which requires table of content added to link to different sections within the same article. Came across the following li...
Note: I selected Orlando instance but we are soon migrating to Paris. Is there a way to prompt a 'flag article' comment when a user selects 'No' in the Helpful section of a knowledge article?Or have it open a URL/survey which may be made anonymous in...
I am receiving a values of install_ status in numeric form , and i want to know about these values of install_ status. Eg- Install_status = 7, Install_status = 22 Please help me to identify it. Thanks in advance
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