Resolved! Meta Format
Is there a document that states best practice for typing meta? This would include when to use commas, underscores for phrases, etc. Basically, how to do meta for a knowledge article out of the box best practices.
Forum Posts
Resolved! Where to find additional information about knowledge categories and best practices
I'm exploring changing our current knowledge categories because the categories are so vague that they end up not being useful and we have the same categories across knowledge bases, so the user interface looks messy. I've found information in various...
Resolved! Add an already created knowledge article to a dashboard
Hello everyone, Can you offer me an advice? We have a dashboard created, containing multiple reports (list format, pie format, or multilevel pivots). Attached to this dashboard, I would want to add 2-3 knowledge articles, that are most used by my Tea...
How can I find out how many times a KB article has been viewed in the GUI List view, and not just on the portal? Right now, the only count for articles being viewed is from the Portal, and many of our users read them from within ServiceNow in the li
This is what I see when I am trying to determine how many views an article has had. I have confirmed, the only time the numbers go up is if an article is viewed in the Customer Portal, and not from within ServiceNow in the list view. I want to see ...
Custom Sort Order for Knowledge Articles in Knowledge Search Page
Hi Forum, I have a requirement to display knowledge articles in a specific order on the Knowledge Search page. How can I achieve this? I was able to remove/disable the widget that allows users to sort them based on Newest, Most Viewer, etc. I would l...
what causes knowledge articles to have broken links to images
What is causing some images to have a broken link to an image or snapshot?
Resolved! Why do outdated knowledge base articles show when searching the knowledge base
I have a knowledge base populated with articles that were migrated from another instance of ServiceNow that was running a different release level. (Copied from an instance running Orlando to an instance running New York) ... Long Story. When knowledg...
How to search for Tags in Knowledge Base Search
Dear folks We'd like to add another dimension to our KB structure. We thought about using Tags. The idea is to add a new KB article to a KB, a category and then add a Tag or two. So I created some global Tags (i.e. "Engineering", "Operations" and so ...
Resolved! KB Submissions - Which workflow does it follow?
This is what ServiceNow product documentation reads. Which workflow specifically does Knowledge Submissions use? And what purpose does Knowledge Submissions serve? I also read here that - If the Knowledge submission workflow (glide.knowman.submissio...
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