Hi Community, happy 2022!I am a bit frustrated that the platform still uses sys_id´s on URL´s instead of using Permalinks to direct tickets including KB Articles as a standard.I talked about this across the platform through this idea that if you also...
When I click on the link to view the expired articles, its coming up as "no records to display". Why? 75 articles are expiring in the next three months. Please review and extend their Valid to date, if required. If the date is not extended, the a...
Good afternoon. I'm noticing that our KA drafts created from Incident records are missing an author. The value is empty. I believe the value should populate with the Incidents resolved by or closed by value. Can anyone direct me to where this update...
Does anyone else out there have trouble figuring out which roles map to which permissions in ServiceNow - or is it just me? We'll think we've got it and add someone to groups, so the permissions and roles assigned to that group convey to the members...
I want to change 'Authored by' text on KB articles, where can I modify that?
Hi Team, We have multiple KB articles in Prod with duplicate numbers. How to fix this issue and also want to prevent happening further, please suggest.
Hi, Why knowledge articles are not getting displayed in Service portal. Its not a user criteria issue. I can able to see article in under Application navigator - Knowledge base. But service portal end i cant see in under knowledge base my article. B...
Does anyone know how to enable the Table of Content option for knowledge articles? We have use case for large knowledge articles which requires table of content added to link to different sections within the same article. Came across the following li...
Note: I selected Orlando instance but we are soon migrating to Paris. Is there a way to prompt a 'flag article' comment when a user selects 'No' in the Helpful section of a knowledge article?Or have it open a URL/survey which may be made anonymous in...
I am receiving a values of install_ status in numeric form , and i want to know about these values of install_ status. Eg- Install_status = 7, Install_status = 22 Please help me to identify it. Thanks in advance
Where has applying a naming convention to your knowledge base articles helped - and where has it not made as much of a difference? What are some of the biggest gains you've seen from having a naming convention? What are some of the things you conside...
Hi there, I want to update category of knowledge by using "easy import". (I am using Excel file to update knowledge category) First, I set value "GoogleMeet" on kb_category on Excel file.(Please refer to the image below.) When I tried to uploa...
My company is global organization. We have the requirement to translate some KB article to their own country language. We have reviewed ServiceNow Document sites for language plugins and dynamic translation. However, we don't find what are the co...
We want to report on how long it takes to get an article published after it has been submitted for review. I have been doing this with a manual method, but wondered if there is a standard way to calculate that information using ServiceNow. We current...
We have been finding that if we make a change to an article that may be also included as a related list in another article, the refence doesn't change to the new version of that related article. Example: Article KB000001 has a related article KB00000...
