HI @Flitdog78 ,
Hope you are doing great.
Yes, it is possible to open a Knowledge Article directly to the attachment without opening the article in ServiceNow.
1. Create a UI Action: Go to "System Definition" > "UI Actions" and create a new UI Action with the following settings:
Table: kb_knowledge (Knowledge Article table)
Action name: open_attachment_directly
Client: true
2. Navigate to "System Definition" > "UI Scripts" and create a new UI Script with the following code:
function openAttachmentDirectly() {
var knowledgeSysID = g_form.getValue('sys_id'); // Get the current Knowledge Article's sys_id
var attachmentSysID = g_form.getValue('u_attachment_field'); // Replace 'u_attachment_field' with the actual field name storing the attachment sys_id
if (attachmentSysID) {
var attachmentUrl = new GlideURL('sys_attachment.do');
attachmentUrl.addParam('sys_id', attachmentSysID);
attachmentUrl.addParam('sysparm_referring_url', 'kb_knowledge.do?sys_id=' + knowledgeSysID);
window.open(attachmentUrl.getURL());
} else {
alert('No attachment found.');
}
}
3. Add the UI Action to the form layout: Edit the form layout of the Knowledge Article table (kb_knowledge) and include the newly created UI Action, "Open Attachment Directly."
Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma
