Is it possible to turn of auto-subscribing to articles (by default) you author?

[amarks]

We are following the KCS framework for knowledge management. We want to use knowledge article subscriptions but our knowledge authors don't want to be auto-subscribed to articles that they author or update.

Thanks,

Adam

[susan remondi]

Hi, did you ever figure this out? We'd like to do the same. @amarks 

[shannontann]

Hi,

I would check out the ServiceNow Documentation: Set Knowledge Notification Preferences.

[susan remondi]

Yeah, I looked through all the documentation and looked through all the settings I can find. I've found a way to disable the subscribe button when viewing an article, but not to globally disable the autosubscription for editors and authors.

[chadlockwood]

Adam,

Not sure if I'm too late but ran across this issue this morning. I found that there is a business rule that handles this auto-subscribe. It is called Auto subscribe author,reviser & kb owner. I just unchecked Active and it no longer auto-subscribes. I tested updating an existing article, creating a new one and manually subscribing to an existing article from our knowledge portal. All works as expected now. Hope this helps.