Is it possible to turn of auto-subscribing to articles (by default) you author?

amarks
Tera Expert

We are following the KCS framework for knowledge management. We want to use knowledge article subscriptions but our knowledge authors don't want to be auto-subscribed to articles that they author or update.

 

Thanks,

Adam

3 REPLIES 3

susan remondi
Tera Contributor

Hi, did you ever figure this out? We'd like to do the same. @amarks 

shannont
Giga Guru

Hi,

I would check out the ServiceNow Documentation: Set Knowledge Notification Preferences.

susan remondi
Tera Contributor

Yeah, I looked through all the documentation and looked through all the settings I can find. I've found a way to disable the subscribe button when viewing an article, but not to globally disable the autosubscription for editors and authors.