Is it possible to turn of auto-subscribing to articles (by default) you author?
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07-30-2024 07:23 AM
We are following the KCS framework for knowledge management. We want to use knowledge article subscriptions but our knowledge authors don't want to be auto-subscribed to articles that they author or update.
Thanks,
Adam
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11-07-2024 02:09 PM - edited 11-07-2024 04:16 PM
Hi, did you ever figure this out? We'd like to do the same. @amarks

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11-07-2024 02:12 PM
Hi,
I would check out the ServiceNow Documentation: Set Knowledge Notification Preferences.
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11-07-2024 02:20 PM
Yeah, I looked through all the documentation and looked through all the settings I can find. I've found a way to disable the subscribe button when viewing an article, but not to globally disable the autosubscription for editors and authors.